Returns & Exchanges

Due to the perishable nature of coffee, we do not accept returns on roasted beans. However, we want you to love your brew. If there is an issue with your order or gear, we are here to help.

Return Process

• 1.
  Contact Support

  Email our team within 14 days of receipt with your order number and a photo of the product.

• 2.
  Review Process

  Our quality control team will review your request to determine if a replacement or credit is applicable.

• 3.
  Return Shipping

  For non-perishable hardware or merchandise, we will provide a prepaid return label via email.

• 4.
  Refund Issuance

  Once the item is received and inspected, a refund will be processed to your original payment method within 5-7 business days.